> ## Documentation Index
> Fetch the complete documentation index at: https://docs.relnx.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about accounts, notifications, plans, data and privacy.

## General

**How is this different from NewReleases / GitHub release watch / RSS?**
NewReleases tells you *something* changed. Relnx parses each release into
structured features, classifies them (breaking, security, etc.), generates a
plain-language AI explanation, and only notifies you about the high-signal
types. You read 1 paragraph instead of 47 commit lines.

**How fresh is the data?**
Releases are synced **twice a day** (06:00 and 18:00 UTC+8 / 22:00 and 10:00
UTC). Notifications go out at the end of each sync.

**Where can I read what changed in a release without an account?**
Every release has a public page at `www.relnx.io/releases/<slug>`. So does every
tool: `www.relnx.io/tools/<slug>`. Also see the free
[Kubernetes EOL tracker](./how-to/track-k8s-eol) and
[version compare](./how-to/compare-versions).

## Account & access

**I forgot my password.**
Use **Forgot password?** on the sign-in page. The reset email comes from
`noreply@relnx.io`. The link expires after 1 hour.

**Can I sign in with GitHub?**
Yes — GitHub OAuth is supported on the sign-in page, alongside
email + password. Linking is automatic if you sign up with the same email.
(Google sign-in is not currently available.)

**Can I delete my account?**
Yes. Settings → Account → Danger zone → Delete. This cascades: subscriptions,
follows, comments, progress, and notifications are removed.

## Notifications

**Why didn't I get an email for a release I expected?**
Most common causes (check in this order):

1. Your account toggle (Settings → Notifications → Email) is off.
2. You haven't followed the tool. Following ≠ browsing.
3. Spam filter — search for `noreply@relnx.io`.
4. You're on the Starter plan and the release is on a tool you don't follow.
   See [Plans](./reference/plans).

**Can I get notifications less often than every sync?**
Yes — enable **Weekly Digest** under Settings → Notifications. You'll get a
single Monday recap of new features across the tools you follow. (It needs email
notifications turned on.) Per-release alerts otherwise follow the twice-daily
sync cadence.

**Can Relnx upgrade my tools automatically?**
It can open the pull request for you. For tools in a connected GitHub or GitLab
repository, Relnx raises a PR that bumps the version (in `Chart.yaml`,
`terragrunt.hcl`, or `versions.json`) and includes a **Breaking Changes**
section in the description. Relnx never merges — you review and approve. See
[Upgrade tools via pull request](./how-to/upgrade-tools-via-pr).

## Plans & billing

**Is there a free trial?**
Yes — a **14-day Enterprise trial** is available when you sign up with an
organization (team) account. It reverts to Starter unless you upgrade. See
the [Plans page](./reference/plans) for what's included.

**Where's the invoice?**
Settings → Billing → Invoices. Stripe is the payments provider. You can
download PDFs from there or directly from Stripe's customer portal.

**Annual or monthly?**
Both. Annual saves roughly 16% (Pro) to 18% (Enterprise) — see
[Plans](./reference/plans).

## Data & privacy

**Where is my data hosted?**
AWS `us-east-1`, in a managed Postgres (RDS). Backups are taken regularly
to the same region.

**What does Relnx do with my email address?**
Send you the notifications you've subscribed to and account-critical mail
(password reset, billing). It's never shared with third parties.

**Do you train AI on my data?**
No. The AI explanations are generated from public release notes (the same
text you can read on GitHub). Your followed-tools list, comments, and
acknowledgements are never sent to model providers.

## Support

**Where do I report a bug or request a tool?**
Use the **Support** tab in-app, or email `support@relnx.io`. Pro and
Enterprise customers get priority response SLAs.

**Where can I watch demos and walkthroughs?**
On our YouTube channel: [@relnxio](https://www.youtube.com/@relnxio).

**Where is the public API documented?**
On the roadmap — OpenAPI spec is being generated. For now, treat
`/api/v1/*` as undocumented; reach out if you have an integration use case
and we'll prioritise it.

## Related

* [Plans and limits](./reference/plans)
* [Feature types](./reference/feature-types)
* [Getting started](./getting-started)